Shipping and Delivery
We will ship all orders placed before 2 PM Central on the same day. We will ship orders placed after 2 PM Central on the following day unless otherwise notified. We use USPS as our primary shipping method. We charge shipping costs based on the shipping class selected by the customer. We charge no further fees on shipping or handling.
We will notify you if an item is not in stock at the time of sale. If an item is out of stock, the customer can choose if he or she wants a refund, or to wait for the backordered item. We will ship the backordered item when it becomes available at no extra shipping cost.
STANDARD – 3 TO 5 BUSINESS DAYS (Free for orders $50 and over)
Our standard and free shipping is USPS First Class Mail. We will provide you with tracking information.
EXPEDITED – 2 TO 3 BUSINESS DAYS
For $7 shipping cost, you can choose the expedited USPS Priority Mail option. We will provide you with tracking information.
EXPRESS – 1 TO 2 BUSINESS DAYS (Free for overs $500 and over)
For $15 shipping cost, you can choose the express USPS Express option. We will provide you with tracking information.
For $35 shipping cost, you can choose the UPS Next Day Mail option. We will provide you with tracking information.
We accept all international orders. International orders are subject to a $35 USD shipping cost. We need payment to clear before we will ship the item(s).
We send international orders via USPS Express mail unless otherwise notified. The purchaser is responsible for all duties and import taxes. Shipments refused or returned due to unpaid taxes or duties are subject to a 10% restocking fee. However, we will refund the remaining balance after the restocking fee.
Returns and Replacements
We accept items returned within 14 days of delivery at no charge. Customers can return items up to 30 days of delivery, but will pay a 10% restocking fee. Please contact Premium Handpiece Parts for return authorization before sending the products back.
Any service or labor rendered by Premium Handpiece Parts is not subject to a full refund. However, we will work with you to solve or fix any issues you have with our service.
We will not accept returns for:
- Items that show damage or abuse.
- Used turbines.
- New handpieces in an unsealed box.
- Special orders.