Please see our new Terms and Conditions below (effective as of November 1, 2021).
By placing an order, creating a shipping label, and/or conducting a repair with Premium Handpiece Parts, the customer shall constitute acceptance of and agreement to all of the terms and conditions contained below.
As used herein, “Customer” means the party who submits a Purchase Order, which is confirmed by the Confirmation and made subject to the terms and conditions of the Confirmation, “Seller” means True Spin Dental LLC (DBA Premium Handpiece Parts), and “Purchase Order” means the purchase order, electronic order or any other order submitted by Customer.
Liability and Indemnification
SELLER’S LIABILITY TO CUSTOMER ON ANY CLAIM OF ANY KIND, INCLUDING NEGLIGENCE, WITH RESPECT TO THE PRODUCT, SHALL IN NO CASE EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ANY PART THEREOF WHICH GIVES RISE TO THE CLAIM. IN NO EVENT SHALL SELLER BE LIABLE TO CUSTOMER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF THESE DAMAGES AND NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, NON-DELIVERY, SERVICING, USE OR LOSS OF THE PRODUCT OR ANY PART THEREOF, OR FOR ANY CHARGES OR EXPENSES OF ANY NATURE INCURRED RELATED THERETO.
TO THE MAXIMUM EXTENT ALLOWED BY LAW, CUSTOMER SHALL INDEMNIFY, DEFEND, AND HOLD HARMLESS SELLER AND ITS SUBSIDIARIES, AFFILIATES AND AGENTS, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS AND SHAREHOLDERS (COLLECTIVELY, “INDEMNITIES”) FROM AND AGAINST ALL SUMS, COSTS, LIABILITIES, LOSSES, OBLIGATIONS, SUITS, ACTIONS, DAMAGES, PENALTIES, FINES, INTEREST AND OTHER EXPENSES (INCLUDING INVESTIGATION EXPENSES AND ATTORNEYS’ FEES) THAT AN INDEMNITEE MAY INCUR OR BE OBLIGATED TO PAY ARISING OUT OF, OR AS A RESULT OF, (I) CUSTOMER’S NEGLIGENCE OR WILLFUL MISCONDUCT, (II) USE, OWNERSHIP, MODIFICATION, MAINTENANCE, TRANSFER, TRANSPORTATION, OR DISPOSAL OF THE PRODUCT; OR (III) CUSTOMER’S VIOLATION OR ALLEGED VIOLATION OF ANY FEDERAL, STATE, COUNTY OR LOCAL LAWS OR REGULATION, INCLUDING THE LAWS AND REGULATIONS GOVERNING PRODUCT SAFETY, LABELING, PACKAGING AND LABOR PRACTICES. CUSTOMER HEREBY WAIVES AND RELEASES SELLER FROM ALL RIGHTS OF CONTRIBUTION OR INDEMNITY TO WHICH IT MAY OTHERWISE BE ENTITLED.
Seller will ship all orders placed before 2 PM Central on the same day. Seller will ship orders placed after 2 PM Central on the following day unless Seller notified Customer otherwise. Seller uses USPS as the primary shipping method. Seller charges shipping costs based on the shipping class selected by Customer in the Purchase Order. Seller charges no further fees on shipping or handling.
Seller will notify Customer if an item is not in stock at the time of sale. If an item is out of stock, Customer can choose if he or she wants a refund, or to wait for the backordered item to come into stock. Seller will ship the backordered item when it becomes available at no extra shipping cost.
Orders placed by Customer through an email, phone call, and/or text message will incur a $5 service fee per order. To avoid this fee, customers are encouraged to place orders through our website store. If you cannot find a product you are looking for, contact Seller.
Print and complete the Service Request Form and put it in the package with your handpieces.
By using this service, Customer agrees to all Terms and Conditions on this webpage.
- 1. Keep a copy of your tracking number.
- Premium Handpiece Parts does not take responsibility for the package until it is received in our office. Keep the tracking number until you hear that we received the package.
- 2. Do not send your handpieces in a paper envelope of any kind!
- Your handpieces will not make it to our office if sent in any kind of paper envelope, big or small. We cannot take responsibility for handpieces sent in paper envelopes. Please send the handpieces in a small box or a bubble mailer. Make sure the small box or bubble mailer is well sealed. We are not responsible for shipments with lost contents due to being improperly secured.
- 3. Generate a new shipping label for each shipment.
- If a label is used twice, it may not make it to our office. Again, we cannot take responsibility for a package that is delayed or lost due to use of a duplicate shipping label.
- 4. Premium Handpiece Parts should receive your package within 3-5 business days.
- You can use the tracking information on USPS’s website to track your package and confirm delivery. If you need a quicker turnaround, please send your handpieces by an alternative method.
Terms of Repair Service
Seller will conduct all repairs to the best of their ability. If a repair cannot be completed, Customer will be notified and a replacement option will be provided, if available. Customer has no obligation to accept the replacement.
Wholesale repair pricing is available only when five (5) or more handpieces are shipped at one time for repair. Otherwise, our retail rates will apply. Base rates for wholesale and retail are as follows:
- High Speed Repair (turbine only): $69 for wholesale, $129 for retail. Additional fees may apply for internal o-rings and other componentry, back caps, water line clearing, etc.
- Low Speed Repair overhaul and Hygiene Repair overhaul: $109 for wholesale, $145 for retail. Additional fees may apply.
- Low Speed Attachment overhaul or head installation: $65 for wholesale, $89 for retail. Additional fees may apply.
- Electric Attachments: By quote only.
Repairs are processed in the order received. If Customer wishes to rush the repair and skip the queue, Customer can request a rush service for $20 per handpiece fee.
If Customer does not explicitly indicate an estimate is needed before repair, Seller will proceed with the repair as required.
Payment is required in full for all repairs before completed repairs will be shipped back to Customer.
Shipping and Delivery
Seller does not take responsibility for late delivery due to delays from the shipping service. Seller commits to adhering to the above shipping cutoff times, but cannot take responsibility if the shipper is delayed due to nature, branch closures, or acts of God. Delivery times below are an estimate only.
STANDARD – 3 TO 5 BUSINESS DAYS
For $4 shipping cost on orders under $50, or for free on orders between $50 and $499.99, the standard shipping is USPS First Class Mail. Seller will provide Customer with tracking information.
EXPRESS – 2 BUSINESS DAYS
For $10 shipping cost on orders under $500, or for free on orders $500 and over, Customer can choose the express FedEx 2nd Day Mail option. Seller will provide Customer with tracking information.
For $35 shipping cost, Customer can choose the next day UPS or FedEx Next Day Mail option. Seller will provide Customer with tracking information.
Seller accepts all international orders. International orders are subject to a $35 USD shipping cost. Seller needs payment to clear before Seller will ship the item(s).
Seller sends international orders to Canada via FedEx Ground mail and any other international orders via USPS unless otherwise notified. Customer is responsible for all duties and import taxes. Shipments refused or returned due to unpaid taxes or duties are subject to a 10% restocking fee. Seller will refund the remaining balance after the restocking fee.
Repairs by default ship for $8 USPS Priority Mail. At Customer’s request, repairs can be shipped back via FedEx 2nd Day for $15, or Next Day via FedEx or UPS for $35.
Returns and Replacements
Seller accepts items returned within 14 days of delivery at no charge, except for items marked as non-returnable below. The item(s) must be unused as confirmed by Seller at time of receiving the item. Customer can return items up to 30 days of delivery, but will pay a 10% restocking fee. Please contact Seller for return authorization before returning products.
Any orders returned for non-warranty issues will be issued a store credit only. Product must be in-hand by the Seller before a store credit will be issued.
Any service or labor rendered by Seller is not subject to a full refund. Seller will work with Customer to solve or fix any issues Customer has with Seller’s service.
Seller will neither accept returns, nor provide store credit, for:
- Items that show damage or abuse.
- Used turbines.
- OEM products.
- New handpieces in an unsealed box.
- Special or customized orders.
Seller offers a six month warranty on all handpiece repairs completed in our office. Warranties only extend to the specific parts installed into the handpiece in our office. If a handpiece is sent under warranty but needs a different repair completed, or if a handpiece is determined to be outside of the six month warranty period, Customer will receive an estimate for the completion of the repair.
Seller offers a six month warranty on aftermarket or refurbished items only. Original Equipment Manufacturer (OEM) products, as designated with an OEM in the title of the product, receive no warranty, except in the case of a refurbished handpiece.
Contact Premium Handpiece Parts if you need to make a warranty claim. Seller will try to help troubleshoot the issue, if possible. If not, Seller may issue you an RMA number that you must include when the product is sent back for evaluation. Seller will evaluate the product in question in the Seller’s office before a warranty replacement or store credit will be issued. If it is determined that the product is not defective, no warranty will be issued.
Technical Advice or Assistance
Upon request, Seller in its sole discretion may furnish as an accommodation to Customer technical advice or assistance regarding the Product. Seller assumes no obligation or liability for the advice or assistance given or results obtained, which shall be at Customer’s sole risk.